Fair, it could be more intuitive. IMO stuff like that is why a good trainer is important. FWIW I’ve worked with ServiceNow for a long time, and am a big fan of it.
IMO stuff like that is why a good trainer is important.
IMO it’s stronger evidence that proper user-centered design should be done and a usable and intuitive UX and set of APIs developed. But because the buyer of this heap of shit is some C-level, there is no incentive to actually make it usable for the unfortunate peons who are forced to interact with it. See also SFDC and every ERP solution in existence.
Much like programming itself, where if you have to write tons of comments to explain what you’re doing and why, your code is the problem and should be rewritten to be more legible. If you need a training seminar on how to use the program, the program maybe isn’t very usable lol.
Fair, it could be more intuitive. IMO stuff like that is why a good trainer is important. FWIW I’ve worked with ServiceNow for a long time, and am a big fan of it.
IMO it’s stronger evidence that proper user-centered design should be done and a usable and intuitive UX and set of APIs developed. But because the buyer of this heap of shit is some C-level, there is no incentive to actually make it usable for the unfortunate peons who are forced to interact with it. See also SFDC and every ERP solution in existence.
Much like programming itself, where if you have to write tons of comments to explain what you’re doing and why, your code is the problem and should be rewritten to be more legible. If you need a training seminar on how to use the program, the program maybe isn’t very usable lol.