Good luck arguing that a missed config counts as an ‘unforeseen issue’. If they go that route, people will be all over them for not being SOC compliant wrt change control.
They can try to argue that latency issue and the stale state were an unknown / unanticipated problem. Like when half of Canadas Rogers network went down affecting most debit payment systems. Testing of routing showed it OK, realworld flip went haywire.
Most services have a clause that they are not liable for unforseen issues… Depends how good the lawyers were when formalizing the contracts.
Good luck arguing that a missed config counts as an ‘unforeseen issue’. If they go that route, people will be all over them for not being SOC compliant wrt change control.
They can try to argue that latency issue and the stale state were an unknown / unanticipated problem. Like when half of Canadas Rogers network went down affecting most debit payment systems. Testing of routing showed it OK, realworld flip went haywire.