Oh, so Hertz has gotten wise to… every online platform that exists: Outsourcing all responsibility for their user-hostile bullshit to some vague “system” that cannot be held accountable.
I’m so sorry but the advertised cost has doubled because… Computer says so! No, sir, there’s nothing I can do, sir, you see it’s the system.
And you can’t go anywhere else, because everyone else is doing it (or soon will be) too!
Oh, so Hertz has gotten wise to… every online platform that exists: Outsourcing all responsibility for their user-hostile bullshit to some vague “system” that cannot be held accountable.
And you can’t go anywhere else, because everyone else is doing it (or soon will be) too!
just wait till they start denying health insurance with it
I’m sorry ma’am I know you’re upset, but the AI said it’s not covered. The AI is numbers, and numbers don’t lie.
United Health is way ahead of you. 1000 use cases, they tout. it’s one of the things that lead to the luigi-ing.
https://www.msn.com/en-us/technology/tech-companies/murdered-insurance-ceo-had-deployed-an-ai-to-automatically-deny-benefits-for-sick-people/ar-AA1vlbey
https://www.cbsnews.com/news/unitedhealth-lawsuit-ai-deny-claims-medicare-advantage-health-insurance-denials/
https://www.wsj.com/articles/unitedhealth-now-has-1-000-ai-use-cases-including-in-claims-f3387ca3
Oh, this is a thing. It’s called an accountability sink.
There is a really interesting book called the unaccountability machine by Rory Sutherland (if my memory is working). Worth a read
Thanks! I knew there was a term, but just couldn’t conjure it.