• sychthys@lemmy.worldEnglish
    0·
    2 months ago

    Just pray you never need customer support from them. I’ve been dealing with three months of some of the worst service I’ve ever dealt with. Lies, false promises, offers that are taken back because they failed to check receipts, and no real apologies for anything they’ve done. Just be careful and prepared to handle your own issues. Especially with their motherboards, which are notoriously awful.

    • philpo@feddit.orgEnglish
      0·
      2 months ago

      Tbh, the Bambu Lab service is as awful.

      My personal favourite was them demanding a photo to prove I was not delivered my order fully. Six weeks after it arrived.

      The part missing was a 23g replacement part…

      Sure…

      • sychthys@lemmy.worldEnglish
        0·
        2 months ago

        I’m not surprised. I’ve avoided Bambu like the plague due to their other issues with privacy and locking things down. I rolled the dice on Anycubic since they have a good Trustpilot score and it would be hard to be worse than what I’ve been put through with Elegoo. So far the Kobra S1 has been working pretty well for me.

      • philpo@feddit.orgEnglish
        1·
        2 months ago

        The issue with that is the fact that we already barely have enough users for the existing 3d printing communities.

        Splitting it up more will not help but only generate empty communities with barely any content and traffic.