I made my first and only account with tutamail and within 48 hours it was disabled due to abuse. It really bothered me because I had forwarded now deleted emails for storage, updated many accounts including my doctors with the new tuta email. The next time I try to login it tells me that my password is wrong or can’t login. I waisted my time trying to change the password and when I contacted support they send me this:
Hi there,
Thank you for your email.
Your account was flagged as an abusive signup by our system and it was therefore suspended. We have reviewed this case and we cannot make an exception. Please understand that we block some signups based on many different criteria in order to ensure the quality of our service.
Please feel free to register a different account.
Why the hell would I make another one? I signed up my one account the same day that I discovered them. I used a VPN, as if that’s anything new. “I can make another account” really? So they can delete it again?
Obviously I should have tested their client before going all in. Who cares about privacy when random assholes can just wipe my data or read my emails. I needed to vent. Fuck you tutamail
Kinda seems like internet 101 that they should either explicitly state they don’t support emails created on VPNs or that they won’t blanket ban a VPN IP address.
Why? Both of those options are worse. You can’t be a privacy respecting service and not allow VPNs. If you do allow VPNs, it is going to force you to sometimes blanket ban an IP because bad actors use VPNs as well.
Typically this only happens on free VPN servers because people who abuse these services also realize they are going to get banned. The easiest solution is to use a premium VPN or signup with your actual IP address (depending on your threat model).