I’ve been struggling with my K1 since Christmas. I bought it on sale for Black Friday and no matter who I contact at Creality, no one can tell me what replacement parts to order. K1 parts don’t fit my printer. They want pictures to see what ‘buckle’ I have, because my serial number isn’t enough information, but who wants to tear down a printer just to take pictures? Now my thermistor is broken (a leg weld just fell right off while I was fixing a clog), and I can’t order a new one because what do I order? This printer doesn’t take K1 parts. Every time I order something, it has to get shipped back. I’m annoyed and venting, but also trying to help anyone else considering a Creality printer. Don’t do it. Their support is a joke and they take zero accountability.

I’ve added an image for help explaining the problem. These two JST connections are completely different, but both are supposed to be for the K1. And both of these listings are Creality Official:

Here’s one and here’s the other.

  • dorkage@lemmy.caEnglish
    36·
    2 days ago

    I purchased a K1 Max directly from Creality in October 2024.

    This was well after the K1 Max had recieved the K1C upgrades. People had been getting K1 Max units with the small X/Y pulleys and upgrade hot end for MONTHS.

    I bought it directly from Creality expecting to get a current revision.

    I received a rev1 unit. It had signs of use. I asked Creality to replace it with the current revision and they decline.

    It never really printed right. Using their filament and their slicer about 40% of the prints would fail. They kept dragging me along for weeks. I assume this was to push me out of the return window.

    They literally never one entertained my suggestion of returning.

    Until I call my credit card company. VISA said to box it up, email them one last time demanding a return label for a full refund, and if they did not give me one, VISA would do a charge back.

    Whilst boxing it up I noticed another shipping label from before the K1C was released.

    So they had absolutely sold me a unit that was not brand new.

    Now I have a Sovol SV08 and if I was looking for a new printer I would be looking at the Snapmaker U1

    • discomatic@lemmy.caOPEnglish
      16·
      2 days ago

      I was just going to ask what you bought instead. The thing is, I really liked Kevin. Yes. I named it Kevin.

      Do they think people won’t talk?? What a garbage company. I’m reporting their bullshit to the consumer affairs people.