Since the page and article have multiple dark patterns, here’s the meat of the story:
Microsoft is changing the way it handles printer manufacturer drivers in Windows 11, which could affect people using very old printers. But you can get around it.
The tech giant is phasing out support for older, legacy printer drivers, known as v3 and v4 drivers. While the move will likely affect only a small number of owners, it’s worth checking whether you’ll be affected.
Got an older printer? Here’s what you can do
If you have problems, you can still download the correct driver directly from the printer manufacturer’s website. Go to the official website of your printer’s manufacturer and search for your model in the Support or Drivers section.
It’s worth noting that after a fresh Windows 11 installation, or when setting up a new user profile, Windows may install a generic printer driver instead of the manufacturer’s own version. Basic printing should still work, but some features such as scanning might be missing. All you need to do is go to your printer manufacturer’s website and download the correct driver from there.
Beware of dodgy drivers
At Which? Tech Support, we’ve seen an increase in people being charged for drivers. You should never pay for a driver as they are free from the manufacturer. Always go directly to your manufacturer’s website so you’re not at risk of this.
Changes to printer drivers can cause some confusion, and scammers often take advantage of that. For example, watch out for any pop-ups that claim you have a ‘driver error’ and ask you to call a phone number – this is a common scam technique.
For peace of mind, use the official support pages for these major brands:
Since the page and article have multiple dark patterns, here’s the meat of the story:
Microsoft is changing the way it handles printer manufacturer drivers in Windows 11, which could affect people using very old printers. But you can get around it.
The tech giant is phasing out support for older, legacy printer drivers, known as v3 and v4 drivers. While the move will likely affect only a small number of owners, it’s worth checking whether you’ll be affected.
Got an older printer? Here’s what you can do
If you have problems, you can still download the correct driver directly from the printer manufacturer’s website. Go to the official website of your printer’s manufacturer and search for your model in the Support or Drivers section.
It’s worth noting that after a fresh Windows 11 installation, or when setting up a new user profile, Windows may install a generic printer driver instead of the manufacturer’s own version. Basic printing should still work, but some features such as scanning might be missing. All you need to do is go to your printer manufacturer’s website and download the correct driver from there.
Beware of dodgy drivers
At Which? Tech Support, we’ve seen an increase in people being charged for drivers. You should never pay for a driver as they are free from the manufacturer. Always go directly to your manufacturer’s website so you’re not at risk of this.
Changes to printer drivers can cause some confusion, and scammers often take advantage of that. For example, watch out for any pop-ups that claim you have a ‘driver error’ and ask you to call a phone number – this is a common scam technique.
For peace of mind, use the official support pages for these major brands: