I noticed mine was sent to UK from Netherlands (while it should go to Germany) I notified steam support, and aside from telling me they know of the issue, they let me choose a free game as compensation
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- 23 hours
they let me choose a free game as compensation
You picked HL3, right? Or is that classified information?
- 21 hours
Sadly, they specified “standard edition game available in your region”. An my region isn’t “Valve office” :(
- 2 days
My tracking looked good but the package shop said they didnt receive it. Now the controller is im Limbo
- 21 hours
Even with tracking looking good, I recommend contacting Valve support. They’re really helpful (and as they are the contract partner for GLS, only they can file a complaint with them).
They didn’t offer that to me. And in my case they send it not only to uk but also to the wrong city.
- 2 days
Ask again in a different support ticket.
Friend of mine just got told that it’s going to arrive soon and then asked again after he saw everyone got a free game and now he also got the offer.
- 2 days
Got mine from first batch. I’m in Germany too and mine was sent to Netherlands first. It went smooth and got it at expected arrival time between 11:00 and 13:00 clock. So this should be expected. Also in between my wait time of a few days, there was a blackout time of the GLS tracking, when it didn’t show anything. I thought I might not get it, but after hours later the tracking went live again. I think this happened in the warehouses when it arrived at Netherlands and later in Germany.
- 21 hours
Netherlands is the location of the warehouse, so that is expected. But it seems a whole batch was misrouted from there to the UK and then back to the warehouse, delaying everything by a week. Mine was shipped on the 15th and hasn’t arrived yet.
- 20 hours
I feel sorry for the wait and uncertainty; its the worst (not literally off course). Lot of people report in forums that they did not get it. At least you got a free game of choice. For that it was probably a nice and not bad at all. In fact, I would have traded the wait for a compensation, lol. So enjoy the game.
- 13 hours
In fact, I would have traded the wait for a compensation, lol. So enjoy the game.
Tbh, same. I mostly reached out to support, because I was unsure if the package was getting lost in the wrong country. The delay doesn’t matter much to me, I waited for a new controller since first playing on a steam deck, a week more is nothing.
