How many operators to handle say 100 calls in 5 minutes? Now imagine the cost to staff a small 911 center to ensure your can handle those calls 24/7. The money doesn’t exist.

Butts in seats don’t exist right now either. As long as the fancy ivr allows the caller to reach a human with minimal effort, this seems like a scary sounding but neat assistant to a problem without a real solution.

Or fix the real problems: availability of guns, and lack of appropriate mental health care.

will still be a pointy stick tho