Technology@lemmy.worldbyspaghettiwestern@sh.itjust.works
1 day

Streamer claims Microsoft “deleted” his account because it was hacked

www.dexerto.com English

Microsoft is facing fresh criticism over its handling of user accounts after another customer claimed the company permanently deleted their Microsoft account.

Streamer Joshua Khane shared the situation on X, claiming Microsoft deleted both his account and associated OneDrive storage even after confirming he was the account’s owner and that it had been compromised.

In the post, he wrote: “Microsoft deleted my account and OneDrive!!?? After acknowledging that I’m the owner of the account and that it was compromised? 25 f****** years of data, thousands of euros spent on games?? My son’s baby pictures? gone.”

He continued: “All because Microsoft couldn’t bring back a compromised account?? One of the biggest companies ever couldn’t do that, so they just deleted that s*** like it was nothing?? F****** shame on you!!”

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    Streamer claims Microsoft “deleted” his account because it was hacked - Dexerto
    www.dexerto.com
    Microsoft is facing fresh criticism over its handling of user accounts after another customer claimed the company permanently deleted their account.
    • Rai@lemmy.dbzer0.comEnglish
      1 day

      This is insane bullshit on Microsoft’s part for sure

      …buuuuuuuut

      Storing your most important, irreplaceable pictures on someone else’s computer ONLY, with no control over them? That’s an insane practice.

      • 4am@lemmy.zipEnglish
        1 day

        It’s probably also on his computer, but now inaccessible without the Microsoft account that contains the bitlocker key for that data

        You know, like how fucking ransomware works

      • mythWizard@slrpnk.netEnglish
        1 day

        Unfortunately, Microsoft is making it more and more difficult to actually save things to your local devices. OneDrive went from being just convenient cloud backup to “oh we’re your hard drive now”

        • Rai@lemmy.dbzer0.comEnglish
          1 day

          That’s wild! My Final Windows™ is Windows 10 LTSC IoT so I have not experienced that. I don’t really see Onedrive anywhere, thanks to OOSU. I just wish this configuration was more easily accessible to average users.

      • ranzispa@mander.xyzEnglish
        1 day

        If it worked properly I would have no problem telling people to do that. You may show people how to back up to a hard disk, but they’ll likely not do it. A service that does the backup automatically without the user having to do anything is very useful.

        The problem is that it doesn’t work properly.

        • Rai@lemmy.dbzer0.comEnglish
          1 day

          I would never tell anyone to store their most important files only in one place! On top of that, the one place being not your own computer?!

          • proudblond@lemmy.worldEnglish
            1 day

            I think these cloud companies have been pretty successful convincing people that at-home storage is more at-risk than the cloud because you could always have a house fire or something, or your hard drive could fail, or whatever. But it seems the pendulum is now swinging the other way as people get wise to the inherent dangers of only keeping things on the cloud, and trusting a company with your data no less.

          • ranzispa@mander.xyzEnglish
            1 day

            Computer + cloud backup seems a pretty sensible solution to me. But I’m talking about people who are really not into computers.

            • greybeard@feddit.onlineEnglish
              1 day

              One thing a lot of people here seem to miss: The onedrive app actually calls it “Backup”. So users assume they have a copy of it on their computer and it is “backed up” to OneDrive.

              But the other thing OneDrive does is turn on “Selective Sync”, where it will actually delete the files off your local device “to free up storage”. It looks like it is on your local computer, but when an app goes to use it, OneDrive quickly downloads it so the app is none the wiser that it wasn’t actually there a moment ago. This is all seamless to the user, until one day they are offline and can’t get to most of their files, or they lose access to their Microsoft account.

              Everything a user needs to know is in the interface, Microsoft gives little symbols on the file to specify if there is a local copy or not, but most users have no idea what any of that means.

              To top it off, just a little icing on the cake, if a user signs into the computer with a Microsoft account, bitlocker (full disk encryption) is automatically turned on, and the recovery key is shoved in their Microsoft account. This is convenient, but if they lose access to their Microsoft account, they can’t log into the computer to get it, and they can’t log into the website to get the bitlocker key. So even if their files are still on the PC, they have zero way to recover them.

              Honestly, they’ve created a very convenient system, until it is impossible to recover anything. Business Environments have administrators that can help users by resetting their passwords or pulling a bitlocker key out of Intune, but for a home user? You’re just SOL.

            • Rai@lemmy.dbzer0.comEnglish
              1 day

              Oh totally. But this thread and the comment you replied to are talking about using ONLY someone else’s computer as a storage location, not redundancy.

              • ranzispa@mander.xyzEnglish
                24 hours

                I do agree, using only cloud backup storage is a bad idea.

                Sorry; did not mean to molest anyone.

        • Hund@feddit.nuEnglish
          1 day

          Microsoft and other cloud services are known for loosing users data. No joke.

        • Zarobi@aussie.zoneEnglish
          23 hours

          The answer is DropBox with full sync. I have an actual folder on my PC with all my data on it, plus it’s backed up to the cloud with version control, plus accessible from my phone (or any operating system) in a pinch. Not a shill but I’ve been using DropBox for actual decades even on Linux and never had a single issue.

      • SpikesOtherDog@ani.socialEnglish
        1 day

        It’s advertised as cloud storage and incredibly dependable. It business leaders tell people that the cloud is the best because they use it. What they fail to tell you is that you don’t meyet to them and they will delete you for any reason.

        • Rai@lemmy.dbzer0.comEnglish
          1 day

          The advertising is really gross, and so is the required account, one drive on by default, all of it is gross. Someone posted a link to a Nexus interview I’m watching now where folks who have windows installed with a Microsoft account have had their account hax’d and bitlocker enabled on their machine (in all of its backdoored “security” glory) and a pin put on their machine from a threat actor. Insanity! Ain’t no way I’m goin near that

          • SpikesOtherDog@ani.socialEnglish
            22 hours

            I’m with you, 100%. Each of these big corpos is creating massive ecosystems to entrap users.

      • BeBopALouie@lemmy.caEnglish
        1 day

        When this all started all those years ago, I said to myself I’m not gonna trust any corporation to any of my stuff without a copy. Always used backup CD’s and hard drives, etc.

        • Rai@lemmy.dbzer0.comEnglish
          24 hours

          Hell yeah, saaaame. I do now upload super important stuff in already-encrypted bundles to vetted, trustable, e2e online storage services just in case. But everything else is local server, externals, and discs I need to put on those hard drives now that disc rot is starting to be a thing.

      • ji59@hilariouschaos.comEnglish
        1 day

        Buuuuuut Microsoft advertises OneDrive as the best way to store data. And since it is such huge and known corporation, I am not surprised less knowledgeable people trust them. I bet most people don’t know, OneDrive isn’t on their computer. So I hope, you don’t blame the victim and only try to inform others about better practices.

    • spaghettiwestern@sh.itjust.worksEnglish
      1 day

      Microsoft logs and transmits everything you type to the company by default. Imagine trusting a company to keep your passwords safe when they can’t handle basic business functions like restoring a hacked account?

    • cmnybo@discuss.tchncs.deEnglish
      1 day

      This is why you never rely on cloud storage. It can be the third copy in your 3-2-1 backup, but should absolutely never be the only copy.

    • EastofEdson@lemmy.caEnglish
      1 day

      Shame on Microsoft for being a shit company.

      However, I don’t recommend backing up to OneDrive, but if you must, you should encrypt on your local machine first. Also, keep a physical backup. Current situation not withstanding, external SSDs are reasonably cheap.

      • spaghettiwestern@sh.itjust.worksEnglish
        1 day

        external SSDs are reasonably cheap.

        They’re still not out of reach for most people, but the prices are crazy now. A Crucial 1TB that was $70 last August is more than double that now. That said, most people’s data is worth far more than that.

        • Rai@lemmy.dbzer0.comEnglish
          1 day

          SSDs are horrifyingly priced now! I picked up a Samsung external 1TB for 90 last year, over 200 now. I wish I had bought more… it took me FOUR TRIES ordering drives to get a… mediocre deal last month. Still over 300 for a 4TB NVMe! Three cancelled orders before I went to a store in the meat world and they had some. Insanity.

        • Pika@sh.itjust.worksEnglish
          1 day

          my 4tb SSD i bought 4 years ago for about 150 is now over 2k. It’s insane some of the pricing is now.

        • Imaginary_Stand4909@lemmy.blahaj.zoneEnglish
          1 day

          Felt this 😭😭😭

          I bought 4 1TB drives way back around like 2020-2021 I think, and it was a little under $100, which I covered with an amazon giftcard. It’s been running lovely in my mirror zfs raid for about half a year now. Okay well the shitty Orico drive bay has caused some overheating but otherwise the drives themselves are fine.

          Now, like 1 of those drives would be about $70-80+ at cheapest…

    • Triumph@fedia.io
      1 day

      If your data is only in one place, you’ve already lost it.

    • Kokesh@lemmy.worldEnglish
      1 day

      My wife’s Facebook account of many years got somehow hacked, at like 3am our time, don’t know how, she has an iPhone with 2FA but enabled. First she got an email at that time informing her that the account is disabled and she needs to log in and prove her identity. It got followed by another email maybe 1hr later, that the account got permanently banned. When we woke up, we tried to.log in, but were informed that it is no longer possible. So we appealed to FB email suggested by FB help forums, that you should write for an appeal against their decision. As expected, never got any reply. Those fuckers took down also her business page, as it was connected to her account. About a year after w decided, that she’ll make another account. It went fine, at one point they required her to send photos of her id. Instead of confirming her account she got banned directly again, with the page saying something about her not being eligible for FB account. Seriously, fuck that whole shit site, I hope someone takes Zuckerberg out.