Technology@lemmy.worldbyspaghettiwestern@sh.itjust.works
3 hours

Streamer claims Microsoft “deleted” his account because it was hacked

www.dexerto.com English

Microsoft is facing fresh criticism over its handling of user accounts after another customer claimed the company permanently deleted their Microsoft account.

Streamer Joshua Khane shared the situation on X, claiming Microsoft deleted both his account and associated OneDrive storage even after confirming he was the account’s owner and that it had been compromised.

In the post, he wrote: “Microsoft deleted my account and OneDrive!!?? After acknowledging that I’m the owner of the account and that it was compromised? 25 f****** years of data, thousands of euros spent on games?? My son’s baby pictures? gone.”

He continued: “All because Microsoft couldn’t bring back a compromised account?? One of the biggest companies ever couldn’t do that, so they just deleted that s*** like it was nothing?? F****** shame on you!!”

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    Streamer claims Microsoft “deleted” his account because it was hacked - Dexerto
    www.dexerto.com
    Microsoft is facing fresh criticism over its handling of user accounts after another customer claimed the company permanently deleted their account.
    • Rai@lemmy.dbzer0.comEnglish
      3 hours

      This is insane bullshit on Microsoft’s part for sure

      …buuuuuuuut

      Storing your most important, irreplaceable pictures on someone else’s computer ONLY, with no control over them? That’s an insane practice.

      • SpikesOtherDog@ani.socialEnglish
        1 hour

        It’s advertised as cloud storage and incredibly dependable. It business leaders tell people that the cloud is the best because they use it. What they fail to tell you is that you don’t meyet to them and they will delete you for any reason.

        • Rai@lemmy.dbzer0.comEnglish
          53 minutes

          The advertising is really gross, and so is the required account, one drive on by default, all of it is gross. Someone posted a link to a Nexus interview I’m watching now where folks who have windows installed with a Microsoft account have had their account hax’d and bitlocker enabled on their machine (in all of its backdoored “security” glory) and a pin put on their machine from a threat actor. Insanity! Ain’t no way I’m goin near that

      • ranzispa@mander.xyzEnglish
        2 hours

        If it worked properly I would have no problem telling people to do that. You may show people how to back up to a hard disk, but they’ll likely not do it. A service that does the backup automatically without the user having to do anything is very useful.

        The problem is that it doesn’t work properly.

        • Hund@feddit.nuEnglish
          1 hour

          Microsoft and other cloud services are known for loosing users data. No joke.

        • Rai@lemmy.dbzer0.comEnglish
          2 hours

          I would never tell anyone to store their most important files only in one place! On top of that, the one place being not your own computer?!

          • proudblond@lemmy.worldEnglish
            2 hours

            I think these cloud companies have been pretty successful convincing people that at-home storage is more at-risk than the cloud because you could always have a house fire or something, or your hard drive could fail, or whatever. But it seems the pendulum is now swinging the other way as people get wise to the inherent dangers of only keeping things on the cloud, and trusting a company with your data no less.

          • ranzispa@mander.xyzEnglish
            2 hours

            Computer + cloud backup seems a pretty sensible solution to me. But I’m talking about people who are really not into computers.

            • Rai@lemmy.dbzer0.comEnglish
              2 hours

              Oh totally. But this thread and the comment you replied to are talking about using ONLY someone else’s computer as a storage location, not redundancy.

      • mythWizard@slrpnk.netEnglish
        2 hours

        Unfortunately, Microsoft is making it more and more difficult to actually save things to your local devices. OneDrive went from being just convenient cloud backup to “oh we’re your hard drive now”

        • Rai@lemmy.dbzer0.comEnglish
          2 hours

          That’s wild! My Final Windows™ is Windows 10 LTSC IoT so I have not experienced that. I don’t really see Onedrive anywhere, thanks to OOSU. I just wish this configuration was more easily accessible to average users.

      • ji59@hilariouschaos.comEnglish
        3 hours

        Buuuuuut Microsoft advertises OneDrive as the best way to store data. And since it is such huge and known corporation, I am not surprised less knowledgeable people trust them. I bet most people don’t know, OneDrive isn’t on their computer. So I hope, you don’t blame the victim and only try to inform others about better practices.

    • cmnybo@discuss.tchncs.deEnglish
      2 hours

      This is why you never rely on cloud storage. It can be the third copy in your 3-2-1 backup, but should absolutely never be the only copy.

    • EastofEdson@lemmy.caEnglish
      2 hours

      Shame on Microsoft for being a shit company.

      However, I don’t recommend backing up to OneDrive, but if you must, you should encrypt on your local machine first. Also, keep a physical backup. Current situation not withstanding, external SSDs are reasonably cheap.

      • spaghettiwestern@sh.itjust.worksEnglish
        1 hour

        external SSDs are reasonably cheap.

        They’re still not out of reach for most people, but the prices are crazy now. A Crucial 1TB that was $70 last August is more than double that now. That said, most people’s data is worth far more than that.

        • Pika@sh.itjust.worksEnglish
          14 minutes

          my 4tb SSD i bought 4 years ago for about 150 is now over 2k. It’s insane some of the pricing is now.

        • Rai@lemmy.dbzer0.comEnglish
          1 hour

          SSDs are horrifyingly priced now! I picked up a Samsung external 1TB for 90 last year, over 200 now. I wish I had bought more… it took me FOUR TRIES ordering drives to get a… mediocre deal last month. Still over 300 for a 4TB NVMe! Three cancelled orders before I went to a store in the meat world and they had some. Insanity.

    • spaghettiwestern@sh.itjust.worksEnglish
      3 hours

      Microsoft logs and transmits everything you type to the company by default. Imagine trusting a company to keep your passwords safe when they can’t handle basic business functions like restoring a hacked account?

    • Kokesh@lemmy.worldEnglish
      3 hours

      My wife’s Facebook account of many years got somehow hacked, at like 3am our time, don’t know how, she has an iPhone with 2FA but enabled. First she got an email at that time informing her that the account is disabled and she needs to log in and prove her identity. It got followed by another email maybe 1hr later, that the account got permanently banned. When we woke up, we tried to.log in, but were informed that it is no longer possible. So we appealed to FB email suggested by FB help forums, that you should write for an appeal against their decision. As expected, never got any reply. Those fuckers took down also her business page, as it was connected to her account. About a year after w decided, that she’ll make another account. It went fine, at one point they required her to send photos of her id. Instead of confirming her account she got banned directly again, with the page saying something about her not being eligible for FB account. Seriously, fuck that whole shit site, I hope someone takes Zuckerberg out.

    • Triumph@fedia.io
      2 hours

      If your data is only in one place, you’ve already lost it.