Especially when it comes to business. I just got off of a meeting with a company that focuses on “monetizing the user experience journey” and the amount of jargon that was used just left me yearning to go tend a field instead.
Especially when it comes to business. I just got off of a meeting with a company that focuses on “monetizing the user experience journey” and the amount of jargon that was used just left me yearning to go tend a field instead.
Sometimes the complication is a smoke screen too.
Case in point… I picked up a contract to be the corporate Change Manager for a manufacturing company just before COVID. It’s the type of company that makes appliances and other things that are destined for the garbage pile. Not really anything of note.
The guy I was taking over for had put in his notice and was moving on and had 2 days to train me. Fortunately, the ITIL system they used was ServiceNow, which I already had a lot of experience with. He got to the monthly report and in his own words he called the method of generating it “byzantine” and it was a horrible process that took almost an entire day to finish. Fortunately, he gave me step by step instructions that were accurate.
Side note, the process for generating came from my boss. She was one of these people that had just enough intelligence to be dangerous. Yeah, this contract was a fun one.
So I used my decades of reporting experience and broke down how all the reports were generated. It turned out that the Director had never really learned how to use Pivot tables and that was why there were dozens of steps in generating about 7 different reports. I took about two days to write an Excel spreadsheet (because SNOW Reporting was not capable of generating some of these reports) and automated the entire thing. I ran the original process concurrently with my new spreadsheet for another month and they both generated the exact same numbers, I canned the old process.
But I did NOT tell a soul about it. Everyone, including my boss, thought I was still taking a full day to generate those stupid reports, when I was actually doing it in 5 minutes. 4 of which were waiting for ServiceNow to run its report and download it into a CSV file.
Oh I had tried to let my boss know that I had made myself a lot more efficient, she just got angry and actually yelled at me for a couple of minutes, then she promptly forgot about it. So I just kept it to myself after that. My plan was to just pass on the old process to the next poor schmuck to get this contract, but instead the reporting part of it was handed over to someone I actually liked. She told me flat out when she found out she was taking the Change Reporting piece that she was terrified of that process. So I had her sit with me at my desk and showed her the new spreadsheet. You would have thought I bought her a puppy.
So sometimes the complications in the business world are defense mechanisms for people’s time.