- Cocodapuf@lemmy.worldEnglish2 hours
I feel like this is not rocket science here, this is like business 101.
-
Make the customer happy
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Enjoy increased sales and revenue
- motruck@lemmy.zipEnglish1 hour
N,o, it is economics and at some point over the last decade or so companies decided that the customer should be subjected to a constant shift of quality until it arrives at a level where it is the worst they are possibly willing to accept. Quality down profits up. Welcome to our new world.
This is the new “the customer is always right” attitude.
-
1 hourI never got a PlayStation but I was holding out for a PlayStation 6 once it finally got released. If there is no version for physical discs I will definitely not be getting one. Nothing worse then wanting to play a game you haven’t played in a while and then having to redownload it because you had to delete it to free up space for other games.
So much nicer just to be able to throw a disc in and go.
- HubertManne@piefed.socialEnglish1 hour
I wonder what playstation would be like if it had embraced linux rather than fighting it.
- cenariodantesco@lemmy.worldEnglish1 hour
don’t quote me, I might remember things wrong but, there was a version of PlayStation 2 or 3 that had Linux, freedom spooked Sony Source
- HubertManne@piefed.socialEnglish54 minutes
yeah. this is what im talking about. imagine if they encouraged it and yeah maybe they would have to stop selling at a loss but still if they just made their own system based on linux. I mean microsoft was their main competitor at the time.
- JordanZ@lemmy.worldEnglish4 hours
One appears to actually like their customers and the other two are actively hostile towards them. I’m sure somebody at Microsoft/Sony are scratching their heads trying to figure out what’s wrong.
Sony’s disc move just screams of a corporate accountant trying to improve the financials and they pick one of the dumbest options to cut costs on. Retailers are obviously upset as digital download cards probably sell like crap compared to physical copies. Outside of gifts I have no idea why anybody would bother.
Also worth mentioning Sony’s CEO and CSO sold 56% and 18% of their shares 2 days after the disc announcement to the tune of millions.
Sony has a 457m lawsuit against them for antitrust issues which they’ve historically defended with…physical disc sales. So I’m happy to see that decision blowing up in their face and I’ll wait for the outcome on that.
- chiliedogg@lemmy.worldEnglish2 hours
That’s the point. It’s not about the disc. It’s about cutting out retailers.
Games sell at the same price or cheaper at the retailer as they do digitally, and the retailer takes a cut. Games sold through PSN or the Xbox store make Sony and Microsoft way more money.
And that’s before we get to used sales.
- MilitantAtheist@lemmy.worldEnglish3 hours
Tell me again how many discs valve is selling? What happens to your steam account when you die?
I like valve, but don’t fool yourselves, Gabe N does not give a shit about the customers any more than Asha or Hideaki.
- qaeta@lemmy.caEnglish3 hours
Well, that’s just objectively incorrect. Gabe at least recognizes that piracy is a service problem and being consumer friendly is more profitable in the long-term. People like Asha and Hideaki can’t seem to figure that one out no matter how much evidence is given to them.
- wopalopa@lemmy.worldEnglish3 hours
i love steam but he does raise a good point. vavle explicitly said that steam acc is legally not transferable. there’s no second hand market and your library is legally gone for good when youre gone.
no matter how good valve is right now. the threat of enshittification is real, and will remain so until the discourse of the right of owning digital game is settled.
- qaeta@lemmy.caEnglish2 hours
Oh yeah, Steam is not perfect by a long stretch. It mostly looks good by comparison with it’s competitors who appear to take being gently asked NOT to shit directly down their customers throats as basically a death threat. Was just pointing out that saying Gabe doesn’t give a shit is incorrect, as he does give a shit insofar as giving a shit has actually turned out to be the best long term strategy for Steam’s profits.
That said, Steam actually does have a history of honouring wills to transfer a dead persons library to someone else on death, despite that technically being disallowed by their ToS. So they aren’t bound to do it legally, but they do currently tend to. Which honestly might get them into some legal hot water if they ever try to enforce that term.
- atomicbocks@sh.itjust.worksEnglish3 hours
Valve is one of the few companies that has historically honored people’s bequests and allowed bequeathing their libraries to others after they die. Unlike say Apple who has outright said that your iTunes purchases disappear into the ether when you die.
Valvle is the only only one supporting Linux!. The rest are greedy fucks.
- 6 hours
Fuck yeah, love you Valve.
Love your contributions to Linux more though.
- 6 hours
If a corporation does something good, it’s OK to say, “Hey, good job. I love that!”
If a corporation does something legitimately shitty, it’s definitely OK to criticize them mercilessly too (I do it all the time, would recommend).
What’s not OK is trying to tell people what they can or can’t praise/criticize.
I dunno, even if it results in billions or even trillions of humans deaths, I’d rather corpo die than let one thrive. The best form of economics that is not only financially but morally sounds is that of anarchy
- smaximov@lemmy.worldEnglish2 hours
You probably should stop having your own opinions, you really suck at them.
- 4 hours
You’d rather the entire human race be wiped out than a corporation do well?
- IEatDaFeesh@lemmy.worldEnglish6 hours
The key is being consistent and transparent. We got gut punched by the Steam Machine price, but it was an expected and transparent outcome. XBOX and Sony are so volatile that it’s making Steam look like a saint. From laying people off, to constant price increases, to the disc situation. Both these companies need to chill tf out.
- chunkystyles@sopuli.xyzEnglish5 hours
Add to this MS buying up all of these game studios to do nothing with them and then kill them because they’re so inept.
- imetators@lemmy.dbzer0.comEnglish4 hours
Their actions look like a typical monopoly. Buy competition to destroy it later so you’re the only one in business.
That is the entire content of the Microsoft’s Guide to Business Practices.
One page, one sentence.
Embrace, Extended, Extinguish.
Treating your customers decently can lead to profits in the long run. What an insight. They should teach that at business schools.
- Taldan@lemmy.worldEnglish2 hours
Valve has fundamentally different goals from Microsoft and Sony
Microsoft and Sony want to increase profit a couple percentage for the next quarter
Valve wants to be profitable 10, 20, 30 years into the future
Thing is, they have been doing this for over a decade. Publicly traded companies can’t compete long-term, if there’s a well funded provate competitor
- doublah@sopuli.xyzEnglish31 minutes
Publicly traded companies can’t compete long-term, if there’s a well funded private competitor
That’s why these companies love the idea of purchasing half the industry or using their resources to operate at a loss and squeeze out private competitors.
If they can’t compete, they can consolidate.
- 14 minutes
Thing is, they have been doing this for over a decade. Publicly traded companies can’t compete long-term, if there’s a well funded provate competitor
Of course they can, they can use the same aim. Problem is it’s more profitable to grind a company down, let it bankrupt and do the same to the next company. Hence enshittification arrived, venture capital has a full playbook for dismantling companies from the inside.
There’s still a few old bastions wanting stability, Coca Cola Group is the most obvious example of this
- Sineljora@sh.itjust.worksEnglish2 hours
The gaming industry is fine. The “wall street gaming industry” is not.
It’s about time these corporate feral hogs start to feel the pain of the free market but they deserve much worse, bankruptcy. Xbox still exists, no leaders were laid off, their parent company still supports genocide, and this is all a problem.
Do you really want your games to pay for 8-10 figures a year for a hollow executive team’s risk free compensation? One where they have 0 liability, $0 of their own money on the line, literally not even gamers, to be the last word on what games make it into our hands and how they wring our wallets dry?
But I need a return on my investment now! Short term profits! Short term profits! SHORT TERM PROFITS!
- Tyrq@lemmy.dbzer0.comEnglish7 hours
Best I can do is create shareholder value by making our product shittier and more expensive. Take it or leave it kid
- mursejoy@lemmy.zipEnglish5 hours
Funny to see articles like this after the wave of steam machine bad press. If you visit console based subreddits there are so many bagging in Steam.
Meanwhile you’ll never own a PlayStation disc again after next year. Great contribution to the industry Sony!
- 8 hours
In case anyone’s not clear as to why: Sony has announced that they’ll stop producing discs and that they can take your content at any time for any reason.
Historically, Steam has promised they will never do that and will offer DRM-free (clarification: they’ll remove the Steam DRM) downloads.
Also, all of them have jacked prices up. Xbox, PlayStation, and Steam have raised hardware prices around 35-40%. However, Steam runs on PCs they don’t sell, as well as Macs, and they have a Linux distribution they provide for free called Steam OS.
- 6 hours
Valve has not jacked up prices: Their game prices have been consistently among the cheapest and the only reason their hardware is expensive now is because part manufacturers are mostly price gouging (lying about AI being the cause of ALL the increased costs, which isn’t true, just like it wasn’t entirely true with the bitcoin mining craze).
It’s also worth pointing out that Valve has made massive contributions to Linux gaming (and Linux in general), which enables people to game on potato-spec machines and compared to other gaming platforms, they are far better than almost all of them except for GOG.
- 5 hours
Well, if the Steam Deck hasn’t gone up in price where you’re at, you might wanna buy a couple. Keep them sealed, you can sell them for a profit later. Most places, they’ve gone up quite a bit.
Being a scalper on the internet? It’s more likely than you think
- 3 hours
The cost of making the Steam Deck has gone up. Valve can’t sell them at a massive loss or they’ll go out of business. That’s not Valve jacking up the price, like I already pointed out:
Go re-read my post, because you clearly missed an important part
the only reason their hardware is expensive now is because part manufacturers are mostly price gouging (lying about AI being the cause of ALL the increased costs, which isn’t true, just like it wasn’t entirely true with the bitcoin mining craze).
Building a PC for yourself has skyrocketed in price too, blaming Valve is just ridiculous and anyone making that argument is just showing everyone that they are wildly ignorant.
- yermaw@sh.itjust.worksEnglish4 hours
and that they can take your content at any time for any reason.
Its less that they can and more that they definitely will. The fact that they can has been fear-mongered and pearl-clutched over since the dawn of online sales.
Until now its been handwaved away as obviously nobody would actually shoot themselves in the fucking face like that. But then they did.
- Err(()).unwrap()@lemmy.worldEnglish7 hours
Steam has promised they will never do that
Can you give us a credible source? I want it to be true, but I don’t want my only source to be hearsay.
If you reach out to Steam support, you’ll get a response like this.
(Not my support ticket, this was stolen from Reddit)
But who knows what measures are in place and if that would include all games.
Edit: I’m dumb and misread the convo. My response is about if Steam went away, you would still be able to access your games but the convo is about would Steam remove games from your library.
- Elting@piefed.socialEnglish6 hours
I have never seen anyone back that claim up, despite it being a very popular one to make. People like to pretend they own their steam games but until that gets enforced by law; you don’t.
- GreyEyedGhost@piefed.caEnglish3 hours
You don’t own any software! All software is licensed, yes, even FOSS software. The only software you own in a traditional sense is public domain which not only is a vanishingly small portion of software made, but is also a category that is difficult or impossible for software to be made a part of, depending on the laws in your country.
This is no different for Steam vs. anywhere else you can buy games, even with physical copies. The only benefit of physical copies is that it’s much harder to remove access to those games after you purchase the license, unless there is online activation or DRM.
Edit: I should clarify the only other software you own is the software you create or paid to have created. Then you can license its use for others, or not, as you choose. So MS owns Windows, and I own some small number of applications I’ve created, and other companies or individuals own the software they produced. But none of that has any bearing on games on Steam or anywhere else where you’re spending money to get access to a copy of a game.
- Elting@piefed.socialEnglish3 hours
Tekinukly. Software might still come with a license, but that license has no teeth without some form of DRM. This is a stupid way to try justifying the DRM steam has. In all practicality, you own whats downloaded to your drives without DRM.
- GreyEyedGhost@piefed.caEnglish3 hours
I already addressed that. Steam has DRM, because Steam wouldn’t exist without it, and the physical copies publishers sold instead would still have DRM. There are DRM-free games on Steam - they don’t require publishers to use it. Direct your ire where it belongs.
- Elting@piefed.socialEnglish2 hours
Maybe it is better expressed as degree of control you have over the data on your drive, disk, whatever. When you choose to buy a game from steam, especially if it is on a website like GOG, you are choosing to have less control over your data. With large companies like Sony moving towards anti-consumer practices, it isn’t wise to believe that valve would never do the same.
- GreyEyedGhost@piefed.caEnglish2 hours
As Gabe said, piracy is’nt a pricing issue, it’s a service issue. This problem has been addressed before and it will be again, if need be.
- Err(()).unwrap()@lemmy.worldEnglish4 hours
The ESA won’t thank you for spreading their rhetoric, you know.
- GreyEyedGhost@piefed.caEnglish3 hours
I would think that the ESA would be happy for free support of their opinion. Unfortunately, the law is on their side. If you don’t like it, you have two options: try to change it or pretend it isnt true. One is easier, and I suspect both are about as likely to change things.
- Blue@lemmy.worldEnglish2 hours
Even if Valve promised DRM-free downloads if they go belly up there’s no chance in hell they’ll ever actually do that
I’ve heard it requires a DLL to disable steams basic drm, and it’s been that way for 20+ years.
- 3 hours
Why do you think that? Turning off DRM would be trivial and they might even end up being legally obligated to do just that either because of laws or because of how whatever hypothetical bankruptcy they go through might be structured. Never mind Valve going belly up seems highly unlikely to begin with. If it does ever happen and it happens in the way you describe, piracy will absolutely skyrocket and people will stop buying games online after they’ve had their trust shaken.
- magikmw@piefed.socialEnglish7 hours
DRM is up to publishers, not Steam. Valve doesn’t enforce or require it, and it’s unlikely publishers would lift DRM from their games because Valve asked.
- 5 hours
Steam does have a DRM mechanism - it’s optional and easy to circumvent, but it’s there
- magikmw@piefed.socialEnglish2 hours
Yes, and Steam doesn’t force it on a publisher. They can opt out.
- magikmw@piefed.socialEnglish2 hours
Not by my definition. Not in the same way as denuvo or dvd movie drm is.
- magikmw@piefed.socialEnglish4 minutes
You can. Many of steam games you can just archive or copy over somewhere else and they’ll still work just fine.
Epic is run by an idiot.
GOG had its ups and downs, but I’ve been able to build a sizeable library there.
- qaeta@lemmy.caEnglish3 hours
GoG appears to be around 2.5% market share as of November 2025. For contrast, Steam is around 75%.
Frankly, I don’t give a shit about Epic Games. Tim Sweeney can go suck-start a shotgun for all I care, complete piece of shit human being.
- itrealgood@mander.xyzEnglish7 hours
Gosh I wonder if it is to do with the fact that I can (and do) run steam on a €250 second hand pc running mint
More importantly, the entire software (shops, operating system) and hardware are not a locked down platform and controlled by a single company. And the Steam prices (one word: sales) and rights (refund policy, games never get rewoked) are the best among the industry.
I would like to think people cared about that but I don’t think it’s true.
What exactly do you mean people don’t care about? I mean which part of my reply, as I brought up multiple points. I think people care about all points I brought up.
How do you come to this conclusion that nobody would care? About game prices and refund policy? I’m baffled.
- 6 hours
Mint is cool, but have you tried Bazzite? I just switched a while back and it’s been a pretty solid gaming experience.
- Canuck@sh.itjust.worksEnglish5 hours
Its clear that PC is the future console. I’ve been buying in GOG primarily, and Steam only when it is not available there and has no chance of ever being there. Even your Android TV can play light games with GameNative installed
The only issue is that Trump can cut you off from your steam library if his regime targets you with arbitrary sanctions.
- doublah@sopuli.xyzEnglish23 minutes
That is bad but so far Players in sanctioned countries can still play on Steam, just not make purchases. Countries like Russia and Iran still have Steam players as long as their governments aren’t blocking external internet.
- Goodeye8@piefed.socialEnglish5 hours
Valve corporation is an American company. America has used visa and mastercard to target ICC judges who also live outside the US. If the government wants they can try and strongarm Valve to do their bidding
for some time yes … but when valva looses the world, and is left just with the us market … they will change elegance real fast.
The federal government can prevent an American firm from serving a foreign customer.
Sure. And we can simply download our games off off steam or any other web page and continue playing while that company decides to move off of that country to a normal country. There are solutions to everything.
I agree there are workarounds. But it would be a massive heartbreak to lose the game collection that took years to build.
- brucethemoose@lemmy.worldEnglish5 hours
I have a theory.
The “casual” or “mainstream” crowd, the one that used to buy CoD, FIFA, Madden, Sims and such yearly like clockwork, has transitioned to phone apps, or sports betting/fantasy.
Their attention has been robbed from consoles.
Meanwhile, “games as art” gamers that treat them more like movies are less affected, especially with the state of smartphone app stores. That segment continues to grow on PC, and maybe even consoles, but the attrition of the first group masks that for the console crowd.
I’d postit that another factor is Steam’s rising market share coming at the expense of other PC gaming storefronts. For market purposes, it effectively is PC gaming now.
Then explain the worldwide sensation that is the Switch. Logically speaking, that thing, if you can even call it a thing, shouldn’t have worked, it made no sense financially nor economically.
- brucethemoose@lemmy.worldEnglish3 hours
It totally does. My sister got it to play Pokopia and Animal Crossing. I know of families that have gotten it for their kids, for similar reasons.
I’m not saying it’s a smart buy, but not everyone is a seasoned, mature gamer. If you have a decent budget, zero spare time, no experience with PCs, and your young kid is dying to play Pokopia like all their friends, a Switch 2 makes sense. As a plus, it’s not a tablet where you have to deal with straight up scam apps, nor a expensive PC where you need some technical know-how and a lot of oversight to make it safe for one’s kid.
The Xbox and PlayStation, on the other hand, have lost that niche, as they aren’t strictly needed to play Fortnite or whatever media is en vogue these days. It’s not like when I was a kid and literally my whole grade had Xboxes to play CoD and Halo.
- 6 hours
I have a few issues with Steam. #1 all purchased games are tied to the account. There’s some that supposedly you can extract it from Steam and play it offline. However it’s not quite clear to me how to go about finding that out and how to do it for each game. There should be an icon and game sub menu option in the library for any game capable of extraction for offline play and more so play with out launching Steam.
#2 Support sucks. It’s automated as hell far as I’ve experienced. Nobody human to speak with.
#3 it’s a Monopoly.
#4 Privacy issues. Mainly, no access to full friends list chat logs. Surely Steam has full access. Why withhold it?
The only time I needed Steam support for resetting my authenticator, they resolved the issue on the same day, no issue. And I was messaged by someone in Steam support after I submitting the ticket, letting me know it was handled.
Also, a monopoly isn’t what you think it is. Steam isn’t preventing or penalizing you from buying from other marketplaces. Steam isn’t actively trying to kill its competition. They’re not a monopoly.
There are DRM-free games on Steam, but they really ought to advertise on the store page which ones those are, because we can currently only find out by experimentation and community wikis.
You’ll get a human in a couple of days if the automated portions couldn’t resolve your issue in full.
It’s not a monopoly.
My guess is that they’re actively purging chat logs at the same rate that they disappear off of your system. They’re storing data for over 130M active users every month, and I’m sure they’d be happy to be rid of a lot of the least useful of it.
- 4 hours
Chat logs are stored on the clients system? First I’ve heard of that. If that’s true why the need to delete them off the client?
The reason this bugs me is that I’ve had people accessing my account when I’m not online. Which in the past 8 years, I’ve only been on 99% of the time.
I know this for many reasons, one of which is the 142 hours logged on No Man’s Sky. I only played that game for 5 minutes.
Another reason, one day someone on my friends list messaged me. They said they were an old co worker of mine, a particularly nasty individual, someone who would never be playing any video games whatsoever. This person had detailed information about about me and used it to harass / scare me. When I was offline, someone logged in and added / accepted this person as a friend.
I blocked them and reported it to support. But never received any response. Not sure what they could do anyhow but I at least hoped for some kind of response. Perhaps the response came in when someone else was logged into my account?
No matter what I do to protect my account, they’ve always been able to get in.
My account is as old as Steam itself.
If I keep a chat window open for three weeks, the only one that will retain my last chat history for that long is the active chat tab. Any other tab I have open in that same window will purge the chat history after a week or two. That’s about all I know for how long it’s kept on the client, and I doubt they’re keeping it any longer on the server. The truth is I don’t know why they purge it, but if I were placing bets, my first two guesses would be cleaning up garbage on their servers that they don’t need; and preventing scams from lingering that could compromise your account security. If you haven’t set up two-factor for your Steam account, I would do so, and sharing your account with others like you’ve been doing is likely asking for trouble as well, so you might want to use the family sharing feature instead.
- 4 hours
Yeah I’m aware of the 3 week rule. My issue with that is I have to turn off my PC when I’m not on it, for fear of nefarious actors accessing my physical PC when I’m away, remotely of course. Which has happened numerous times.
I’m only ever on my PC a few days to a week per month.
If you didn’t know, a far better way to monitor what’s happening with your Steam account than chat logs is to go to your Account Details–>Security & Devices, and you can see who’s accessed your account, from which location, and from which device. You can hit the “Sign out everywhere” button, and then no one should be able to get into your Steam account without access to Steam Guard on your own personal phone that you probably carry on your person at all times. You don’t necessarily have to shut your computer off when you’re not on it, but it’s good security practice to at least lock it (Windows key + L) when you step away. Even then, the only people who could access it if you’re not doing that are people who share the same physical space as you, like your family or roommates.
- hydrashok@sh.itjust.worksEnglish6 hours
all purchased games are tied to the account
This isn’t exactly hidden detail. I do wish you could sell/transfer a game license though.
However it’s not quite clear to me how to go about finding that out and how to do it for each game.
Nothing special. Install the game. When you’re offline, play it. Of course things like multiplayer won’t work, or games that require you to be online like an MMO, but that’s about it. The online and offline experience are identical.
#2 Support sucks. It’s automated as hell far as I’ve experienced. Nobody human to speak with.
What do you need support for that isn’t documented, out of curiosity? I’ve been on Steam for 20 years and have never needed to contact support.
it’s a Monopoly.
It’s the biggest, but it’s not a monopoly.
Privacy issues. Mainly, no access to full friends list chat logs. Surely Steam has full access. Why withhold it?
Why would you assume that Steam has access? Chats are auto-deleted after 14 days per Steam policy. This has been the case for at least 5 years now.
- 4 hours
Why would I assume they don’t have access? Based on how every other large internet company operates, they are capable of using and storing your data for any purpose they want, for however long they want, and not declare it to their users. If questioned, they lie.
Perhaps I’m an anamoly in that I don’t hold Valve in such high esteem as most do.
- prole@lemmy.blahaj.zoneEnglish6 hours
There’s no “extraction”, you literally just navigate to the game folder (or click “game files” in the properties window for the game), and click the .exe file.
Make a shortcut to it if you want.
If it’s a game without DRM (yes, those are on Steam too), you don’t need to have Steam open to play it.
- 6 hours
What else would purchases be tied to??? This criticism doesn’t make any sense. Support has been great for me and no, it’s certainly not a monopoly: There are dozens of game stores online. Just because Valve created the best one doesn’t mean it’s a monopoly, it means that all the other ones are shit (except for GOG, they’re awesome and even better in some ways).
- 4 hours
It’s a monopoly of attention and convenience in the same way that smart phones and social media overall.
Rest assured I enjoyed Steam in the decade plus after the launch. In throughout the years that followed, I found myself amassing games that I’ve yet to play. 2 bucks for a $50 game? It’s too easy and convenient to resist! I feel I’m not respecting or more so showing less appreciation for games and those that make them. Most all of the physical disc games I’ve acquired in the past. I’ve played heavily. I can only think of one game I never installed / played. Most were full priced games, 40-60.
I’ve found that the convenience offered by Steam and other systems like it, have hidden costs, security and privacy amongst other things.
- 3 hours
So, you are blaming Steam for other platforms being way shittier: Maybe the other companies should be less shitty instead instead of trying to nickle and dime their customers while offering up garbage-to-mediocre services. Blaming Steam for making a platform that isn’t a fucking dumpster fire is ridiculous.
- 3 hours
I did read and I disagree with your assessment: It was not really explained.
If i can download it and works without steam, it’s not strictly tied to my account, i bought it with my account and it’s the proof that i own a copy but it’s on my storage devices and don’t need steam itself
- 2 minutes
Thank you, that is much clearer!
Supposedly if Steam ever goes under they’ll unlock everything, but if you ask me: GOG is just the thing for you!
Or set sail if it’s a shitty company that stole the game you bought, arrr…
